Consumer Law

Consumers in Türkiye have statutory remedies for defective goods, services, distance contracts and unfair terms. We advise consumers and businesses on complaints, settlement and proceedings.

How we can assist

• Defective goods and service disputes
• Distance sales and withdrawal rights
• Unfair contract terms and subscription disputes
• Applications to consumer arbitration boards
• Consumer-court claims and appeals

How the process usually works

1. Initial assessment. We identify the parties, immediate deadlines, jurisdiction and the practical objective.
2. Document and evidence review. We examine the available records, explain gaps and identify evidence that should be preserved.
3. Strategy and action. We prepare the appropriate application, notice, negotiation or court proceeding under Turkish law.
4. Follow-up. We monitor service, hearings and decisions and explain the next step in clear English.

Important timing points

• Notice, withdrawal, warranty and application periods depend on the product, service and transaction.
• Invoices, delivery records and written complaints should be preserved from the beginning.

Deadlines depend on the exact decision, service method and legal basis. Please obtain individual advice before relying on a general period.

Documents to prepare

• Invoice, receipt and warranty document
• Contract, order and delivery records
• Photos, service reports and expert findings
• Complaint, reply and payment correspondence

Common mistakes to avoid

• Discarding the product, packaging or proof of purchase
• Submitting only a verbal complaint
• Choosing a remedy before the defect and loss are documented

Frequently asked questions

Where is a consumer dispute filed in Türkiye?

Depending on the claim value and subject, the route may be a consumer arbitration board or consumer court. Current thresholds and jurisdiction should be checked.

Do online purchases have a withdrawal right?

Many distance contracts provide a withdrawal right, but statutory exceptions exist. The product, service and dates must be reviewed.

Request an initial assessment

For an assessment of your matter and the next available steps, contact our office. Legal fees are agreed in writing and comply with the applicable Minimum Attorney Fee Tariff.

This page provides general information on Turkish law and does not constitute legal advice. Every matter must be assessed on its own facts and current legislation.